Policies and Proceedures
*** Updated Cancellation Policy: Due to our intimate size and remote location we must adhere to our cancellation policy. Fees apply to any reservation cancelled or shortened. Any reservation cancelled 21 to 30 days prior to arrival will be charged a $25.00 booking fee. For reservations cancelled between 14 and 20 days of arrival, you will be charged 25% of your total reservation. Reservations cancelled 13 days or less prior to your arrival date will be charged 100% of your reservation.
Multiple Rooms Cancellation Policy: Please call the lodge at 435-826-4000
Check-in Time: 3PM MT to 9PM MT Daily. If after 9PM, please call for check-in instructions – 435-826-4000.
Late Check-in Time: Arrivals after 9PM please contact our staff for instructions prior to arrival or let us know during booking. We understand unexpected travel delays happen. Please call 435-826-4000 or email [email protected]
Check-out Time: 11AM MT Daily.
Late Check-out Time: To inquire about late check-out options, please contact staff at 435-826-4000 or email [email protected].
Reservations: A valid, major credit card is required for all reservations at the time of booking to ensure your reservation is complete. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Guests must be 18 years of age or older to book a reservation and check in. Where circumstances dictate this policy may be amended, please contact staff at 435-826-4000 or [email protected].
Forms of Payment: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER are accepted as forms of credit card payment for lodging services. We also accept cash payments. Credit card information is needed to complete your reservation either online or over the phone. The credit card will be charged for the authorized amount upon check-in or for any no show or late cancellation policy charges. *During our “contactless check in” time frame, credit cards provided to hold the reservation will be charged manually the morning of your check-in date.*
No-Show: A no-call, no-show reservation is one in which a reservation is made and the guest check-in on the date reserved. The guest is responsible for the full amount of the room charges which will be charged to the credit card on file. In the event the oversight is lodge responsibility, no fee will be charged.
Smoking: The Entrada Escalante is 100% SMOKE FREE! A non-refundable cleaning fee of $500 will be assessed to the credit card on file immediately upon discovery of smoking in the room. This fee covers cleaning and sanitizing of walls, ceilings, furniture, drapes, carpets, windows and mattresses. There is absolutely no smoking on covered patio areas, and smoking must be at least 50 feet away from buildings.
Pets: Pets are welcome in rooms 5, 6, 7 and 8 for a fee of $35 for the first night and $15 for each additional night, maximum 2 pets per room. Please let us know if you are bringing your furry companion so that we can make sure their stay is comfortable as well. There is a $250.00 fee if a pet is brought into a non pet friendly room. No pets can be left in cars or trucks overnight.
Wifi Access: Premium, complimentary wifi is included with your stay at the Entrada Escalante Lodge. Network and password information will be provided upon check-in.
Guest Consideration: Entrada Escalante encourages our guests to enjoy the evening hours especially outside underneath the stars on our private patio seating. Please be considerate of others during the quiet hours of 9PM MT to 7AM MT.
Room Furnishings: Entrada Escalante takes pride in offering state of the art home furnishings to make your stay pleasant. We inventory our items to ensure furnishings remain in place for future guests to enjoy. In the event something is missing from the room after your stay, the lodge staff will attempt to contact you to inform you of the incident and a fee will be charged to the credit card on file for the missing item.
Key Card Energy Switches: Our lodge takes pride in doing what we can to protect the environment. Energy saving appliances and technology have been installed at this facility. Upon check-in, guests will be provided with keys for access into rooms and for use in key card activated energy switches. These switches are at the main entrance of each room and allow room power to be turned on. Keys should remain in the energy switch while guests remain in the room and removed so power shuts off when guests are away. We have installed multiple outlets within the rooms that remain hot with power at all times. The hot outlets are to be used to charge guest electronics.